Five years building client success at scale and designing the products that keep people using them. CS Specialist & UI/UX Designer — based in South Africa, open to remote.
Featured Work
EyeCarePro
Driving adoption and retention across an independent eyecare SaaS platform — turning complex onboarding into a repeatable, measurable process.
Read case study →About
People first.
Then the product.
I know where adoption breaks — and I build against it. From onboarding frameworks to the interfaces that make them stick, I work at the crossover between client success and product design.
5+ years across SaaS, healthcare tech, and professional services. 94% client retention. 35+ accounts. Open to remote.
More about me →
Client Success
94% retention across 35+ active accounts. I own the full post-sale journey — from kickoff to long-term account health.
UI/UX Design
End-to-end product design — research, wireframes, and polished UI built around real user friction, not assumptions.
Project Management
Enterprise migrations, website rebuilds, cross-functional delivery — I keep complex projects clear, moving, and on brief.